Last Updated: September 3, 2025

1. Introduction

KalibGO Courier (“we,” “us,” “our”) are committed to protecting your privacy and handling your data with transparency and security. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, [kalibgo.com] (the “Site”), and our freight forwarding services from the United States to Jamaica (the “Services”).

By using our Site and Services, you consent to the data practices described in this policy. If you do not agree, please do not use our Services.

2. Information We Collect

We collect information that is necessary to provide our Services, comply with US and Jamaican laws, and clear your shipments through customs.

A. Information You Provide Directly:

  • Account Information: Name, email address, phone number, password, and physical address in Jamaica.
  • Shipping Information: Details of your shipments, including sender and recipient names, addresses, and phone numbers.
  • Item Details: Descriptions, quantities, declared values, and photographs of the items in your shipments for processing and customs declaration.
  • Identification Documents: For customs clearance and verification purposes, we may require and collect copies of government-issued photo IDs (e.g., Driver’s Licence, Passport, TRN).
  • Payment Information: Credit/debit card details, billing address, and other financial information necessary to process payments. Note: We use secure third-party payment processors and do not store your full credit card details on our servers.
  • Communication: Records of your correspondence with us if you contact us via email, phone, or chat.

B. Information Collected Automatically:

  • Usage Data: Information about how you interact with our Site (e.g., IP address, browser type, pages visited, time spent on site) collected through cookies and similar technologies.
  • Device Information: Information about the device you use to access our Site, including hardware model, operating system, and unique device identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To create and manage your account.
  • To process your shipments, including receiving, storing, and consolidating your packages.
  • To prepare and submit required customs documentation to the Jamaica Customs Agency and other relevant authorities.
  • To calculate and invoice you for shipping costs, duties, taxes, and other fees.
  • To communicate with you about your account, shipments, and our Services (e.g., tracking updates, delivery notifications, customer support).
  • To prevent fraud, enhance security, and comply with applicable US and Jamaican laws and regulations.
  • To improve our Site, Services, and customer experience.
  • To send you marketing and promotional communications (where you have consented to this).

4. Legal Basis for Processing (GDPR & Data Protection Act Notice)

For our customers, including those in Jamaica and the European Union, we process your data on the following legal bases:

  • Performance of a Contract: Processing is necessary to fulfill the service agreement with you (e.g., shipping your items).
  • Legal Obligation: Processing is necessary to comply with our legal obligations, particularly under Jamaican customs and tax laws.
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, network security, improving our services).
  • Consent: Where required by law, we will obtain your consent before processing your data for specific purposes, such as marketing.

5. How We Share Your Information

We may share your personal information with third parties only in the following circumstances:

  • Customs and Government Authorities: We are legally required to share your full name, address, item description, value, and ID information with the Jamaica Customs Agency and other relevant government bodies to clear your shipments.
  • Service Providers: We share data with trusted third parties who assist us in operating our business, such as payment processors, freight carriers, customs brokers, IT service providers, and customer support platforms. These parties are contractually obligated to keep your information confidential and use it only for the services we require.
  • Legal Requirements: We may disclose information if required to do so by law, such as to comply with a subpoena or similar legal process, or to protect our rights, property, or safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as a business asset.

6. International Data Transfers

Your information is processed in the United States and Jamaica. By using our Services, you acknowledge that your personal data will be transferred to and processed in these countries, which may have data protection laws that differ from your country of residence. We take all necessary steps to ensure your data is treated securely and in accordance with this Privacy Policy.

7. Data Security

We implement robust administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. These include SSL encryption on our website, secure servers, and limited access to your data on a need-to-know basis. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

8. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to correct inaccurate or incomplete information.
  • Deletion: The right to request that we delete your personal data, subject to certain legal exceptions (e.g., we are required by Jamaican law to keep customs records for a specified period).
  • Objection: The right to object to certain processing activities, such as direct marketing.
  • Data Portability: The right to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Children’s Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected]